Frequently Asked Questions

Everything you need to know about shopping with Rarewaves

Where does Rarewaves ship from?

Rarewaves is based in the United Kingdom and we ship our vast range of entertainment products to customers in over 170 countries worldwide.

How long will it take for my order to arrive?

Delivery times vary by location. UK orders typically arrive within 3-5 business days, while international shipments can take between 7-21 business days depending on local customs and postal services.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original, unopened condition for a full refund.

Are the products you sell brand new?

Yes, all products sold on Rarewaves.com are 100% brand new, authentic, and sourced directly from reputable suppliers and manufacturers.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payment options like PayPal.

Will I have to pay import duties on international orders?

For orders shipped outside of the UK, your parcel may be subject to local import duties or taxes. These charges are the responsibility of the recipient and vary by country.